Fraud Check Claims Case Processor

U.S. Bank • Tempe, AZ

10h • $20 - $26 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Fraud Check Claims Case Processor is responsible for onboarding, reviewing, and managing check fraud claims while ensuring accuracy, regulatory compliance, and a strong customer-first approach. This role requires analytical thinking, attention to detail, and effective collaboration with internal partners and other fraud business lines.

Requirements

• High school diploma or equivalent
• Typically two or more years of related work experience
• Strong attention to detail with the ability to analyze complex information
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple cases simultaneously in a fast-paced environment
• Knowledge of fraud detection processes, banking regulations, and compliance standards
• Proficiency with case management systems and Microsoft Office Suite
• This role requires working from a U.S. Bank location three (3) or more days per week.

Responsibilities

• Fraud Claims Onboarding: Receive incoming fraud claims from FDI or customer-submitted documentation and accurately enter cases into the system of record. Gather supporting documentation and compile complete case files.
• Document Review: Review customer-provided documentation for accuracy, completeness, and compliance with applicable requirements.
• Investigation: Conduct thorough investigations of DDA (Demand Deposit Account) fraud claims, applying all relevant rules, regulations, and guidelines.
• Decisioning: Evaluate claims holistically to determine validity and make timely, accurate decisions related to check and paper fraud transactions.
• Customer Focus: Consistently prioritize the customer experience while balancing risk and compliance requirements.
• Issue Recognition & Escalation: Identify potential issues early and escalate appropriately to ensure prompt resolution.
• Collaboration: Communicate effectively with internal business partners, peers, and other fraud teams to support efficient case handling and resolution.
• Additional Duties: Perform other responsibilities as assigned by management.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED