Fraud and Claims Operations Representative

Wells Fargo • Charlotte, NC

2d • Onsite

About The Position

Wells Fargo is seeking a Fraud & Claims Operation Representative in New Account Fraud Originations as part of Deposit Specialty Detections. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers

Requirements

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• At least 1 year of experience in retail banking
• Minimum 1 year of experience handling check negotiability and validation
• Solid understanding of banking regulations, compliance standards, policies, and operational procedures
• Demonstrated ability to make sound, independent decisions in a fast-paced, results-oriented environment
• Strong organizational skills with the ability to prioritize tasks, meet deadlines, and thrive under pressure in a dynamic setting
• Proficient in working across multiple digital platforms, applications, and using advanced search tools to access information
• Outstanding verbal, written, and interpersonal communication skills
• Analytical mindset with exceptional attention to detail and accuracy
• Ability to collaborate effectively within a team while also working independently when needed
• Knowledge of fraud detection and customer fraud claim processes
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees