Fraud Analytics and Innovation Leader - Alert Prioritization Analytics Strategic Initiatives Lead

Bank of America • Newark, NJ

19h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for managing a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. Are you motivated by complex problems and inspired by the opportunity to shape digital trust and how an organization fights fraud? Do you thrive at the intersection of strategy, analytics, and execution? If you’re looking for a role where your ideas influence enterprise decisions—and your solutions make a measurable difference across the entire customer lifecycle—this is it. We’re building the future of digital fraud alert prioritization and customer trust, and we’re looking for a strategic, analytically driven leader to help transform how we detect, prioritize, and resolve fraud within the Client Protection Organization. This role will influence fraud prevention strategies and customer treatment optimizations across consumer, small business, and commercial portfolios, ensuring consistent, trusted experiences at every stage of the customer journey. This is a high visibility, high impact role that will influence senior leaders across Client Protection and beyond, including: Head of Fraud Detection Operations, Capacity Planning leadership, Fraud Technology executives, Digital Authentication leadership, and Fraud Strategies leadership. Your work will help the organization stay ahead of emerging fraud trends, protect customers, and strengthen digital trust, while optimizing how work flows through our operations. You won’t just analyze problems—you’ll lead change, shape strategy, and turn insights into scalable initiatives that improve both risk outcomes and customer experiences. The role provides exposure to the entire lifecycle of the customer, from early detection and alert creation through resolution and treatment, with a strong focus on optimizing customer experience, operational efficiency, and trust outcomes.

Requirements

• 2+ years of strong technical expertise in SAS and SQL, with the ability to leverage data to drive actionable insights and strategic decisions
• 4+ years of Project Management experience, managing formal projects (relevant project management/change management work experience)
• Demonstrated strategic thinking capability, with a proven track record of breaking down complex problems and translating them into clear, executable strategies and action plans
• Experience conducting portfolio analysis and segmentation development to identify risk trends, performance opportunities, and optimization strategies
• Strong technical acumen to understand end to end data and process flows, particularly as they relate to decision engines, alerting strategies, and operational efficiency
• Proven ability to work effectively across functions and organizational levels to influence outcomes and drive results in a matrixed environment
• Exceptional communication and influence skills, with the ability to operate both deep “in the details” and at the executive level, clearly articulating insights, tradeoffs, and recommendations
• Strong proficiency with Microsoft Excel, PowerPoint, and related tools, with the ability to synthesize complex analysis into executive ready materials

Nice To Haves

• Bachelor’s degree in Finance, Accounting, Economics, Data Science, or a related quantitative or business discipline
• Experience with fraud prevention is desired
• Demonstrated leadership and people management skills, including experience developing teams, mentoring individuals, and fostering a culture of continuous improvement
• Prior experience in retail banking or transactional analysis and strategy, with a solid understanding of customer behavior, risk signals, and operational tradeoffs
• Experience in reporting, performance monitoring, or operational efficiency analytics, with a focus on driving insight led optimization and process improvement

Responsibilities

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
• Supports department-wide strategies and portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
• Maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Lead large scale initiatives to optimize fraud alert reviews, customer treatment strategies, and operational efficiencies across digital channels
• Translate complex analytics into clear strategies and compelling business cases (cost/benefit analysis, ROI) to support prioritization and investment decisions
• Provide analytical guidance/expertise on multi-million dollar investment decisions
• Perform advanced analysis of fraud trends, portfolio performance, and operational metrics across consumer, small business, and commercial portfolios using SAS, SQL, and other analytical tools
• Champion the cutting edge introduction of AI driven analytical tools and capabilities to enhance fraud detection, alert prioritization, and customer treatment optimization
• Establish strong governance, structure, and delivery cadence to keep initiatives moving and stakeholders aligned across Technology, Product, and Operations
• Communicate insights, recommendations, and progress confidently and effectively to senior leadership

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level