Fraud Analyst

Wilmington Savings Fund Society FSB-posted about 1 year ago
Full-time • Entry Level
Wilmington, DE
Credit Intermediation and Related Activities
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The Fraud Analyst at WSFS Bank plays a crucial role in detecting and preventing fraud across various channels, including ATM, Mobile Remote Deposit, and branch transactions. This position involves daily transaction reviews, strategic analysis of fraud trends, and providing expertise on best practices to minimize check fraud losses. The analyst will also monitor alerts for counterfeit and forged checks, ensuring the security of customer accounts and the integrity of the bank's operations.

  • Manage fraud rules and models to optimize effectiveness of fraud strategies and policies across authorization fraud types.
  • Escalate identified risks which may result in unacceptable fraud controls and losses.
  • Provide support, including analysis, to various strategic fraud initiatives outlined by the business and fraud management.
  • Interact and initiate contact with bank associates and customers, primarily through incoming calls or mail.
  • Support and assist the department with compiling various report information, customer relations, and other business relationships.
  • Receive and respond to incoming internal calls regarding holds, account restrictions, and general inquiries.
  • Support the CCTV systems in service throughout the company, working with vendors to resolve production issues and saving video for fraud investigations.
  • Review daily reports, reject activity, and fraud attempts to identify potentially fraudulent activity.
  • Gather and document information in response to subpoenas received by the bank.
  • Perform daily reviews of Verafin fraud alerts to detect illicit activity.
  • Thoroughly research fraud incidents and document findings in Verafin, escalating to appropriate management when necessary.
  • Make recommendations to management based on investigation findings and restrict or limit account activity when needed.
  • Participate in the development, implementation, and review of fraud-related policies and procedures.
  • Bachelor's Degree or equivalent related experience with at least 2 years banking experience preferred.
  • Ability to interface effectively with other departments and operate in a fast-paced environment with minimum supervision.
  • Excellent written and verbal communication skills.
  • Strong organizational, analytical, and communication skills.
  • Strong interpersonal skills necessary to work effectively with colleagues across regions and business units.
  • Ability to provide 'Stellar Service' to internal and external customers.
  • Effective change agent with highly developed problem-resolution skills.
  • Ability to foster collaborative work partnerships and influence people at all organizational levels.
  • Independent thinker with sound decision making in the interpretation of bank regulations and policies.
  • Ability to make decisions and implement change quickly.
  • Ability to understand and use various fraud detection systems and tools including but not limited to Verafin, internal fraud systems, and reports.
  • Inclusive and supportive culture
  • Competitive salaries
  • Advancement opportunities
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