Fraud Analyst – VR Developer Support (Onsite)

Concentrix • Austin, TX

98d • $31

About The Position

The Fraud Analyst within the VR (Virtual Reality) support group plays a key role in building a trusted, abuse-resilient environment for our VR developers. This position is responsible for detecting and mitigating large-scale abuse networks that target the developer ecosystem. Investigating and uncovering abuse vectors such as fraud, collusion, fake accounts, and engagement manipulation. The ideal candidate is passionate about safeguarding online communities and ecosystems, thrives in fast-paced environments and enjoys solving complex problems related to abuse and integrity. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Requirements

• Strong written and verbal communication skills, with the ability to convey technical or financial information clearly and effectively.
• Meticulous attention to detail and a high level of accuracy.
• Ability to multitask and work independently in an unstructured environment.
• Possess problem-solving skills and a proactive approach to identifying financial fraud and abuse in large data sets.
• Personal or professional experience with video gaming and social media platforms preferred.
• Experience utilizing VR Oculus headset in addition to virtual reality (VR) Systems preferred.
• BA/BS degree preferred.
• Must reside in the United States and have a valid U.S. address for residence.
• 18 Years of age or older with a completed High School Diploma or GED required.
• 1-2 years of financial or payment fraud/investigations experience required.
• Additional experience in data analysis and technical support preferred.
• Experience with Zendesk or Salesforce required.
• Knowledge of SQL strongly preferred.
• Willing to work onsite in Austin (in office only).
• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance required.

Responsibilities

• Proactively hunt for threats and undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence.
• Execute complex investigations to understand how abuse is occurring and implement enforcement strategies to detect and mitigate harm.
• Analyze and interpret large datasets to advance investigations, quantify trends or support findings.
• Identify opportunities to automate investigative processes.
• Scale investigation capabilities by building and improving operational workflows and actions to auto-resolve false positives and provide context.
• Implement effective strategies to prevent and disrupt abuse at scale.
• Synthesize investigative findings and articulate complex and technical information for diverse internal audiences.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Develop and maintain a comprehensive understanding of our software products and their features to effectively assist developers.
• Execute a white glove approach to customer interactions demonstrating genuine desire to resolve issues effectively and rapidly.
• Provide feedback to internal teams for training purposes and contribute to the continuous improvement of support processes.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay 'early.'
• Company networking opportunities with organized groups.
• Health and wellness programs.
• Mentorship programs.
• A modern, state-of-the-art office setting with advanced technologies.
• Programs and events that support diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees