Fraud Analyst I

Origin Bank • Ruston, LA

301d

About The Position

The position is responsible for the day-to-day monitoring and detection of fraud, kiting, and Reg E Dispute tracking. The individual will perform various duties including daily monitoring of fraud and kiting through specialized software and reports, investigating potential fraudulent activities, assisting bank employees with fraud-related issues, and ensuring compliance with Reg E guidelines. The role also involves reviewing debit card disputes, processing mobile deposits, and conducting signature validations, among other responsibilities.

Requirements

• Bachelor's degree in a business-related field preferred.
• 2 to 5 years of experience in financial institution operations risk management or operations role.
• Thorough knowledge of internal control techniques and understanding of business functions.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple correspondence and present information effectively.
• Basic knowledge of computer applications such as Microsoft Office and banking software.
• Ability to perform basic mathematical operations.

Responsibilities

• Daily monitoring and detection of fraud and kiting using Fraud & Kite software and core system reports.
• Investigate possible fraudulent activity detected through fraud detection software and business units.
• Assist bank employees with fraud-related issues.
• Review all debit card disputes and contact customers for additional information.
• Request refunds from merchants for debit card disputes.
• Investigate disputed debit card transactions and submit chargebacks if necessary.
• Ensure compliance with Reg E guidelines for debit card dispute decisions.
• Monitor debit card dispute GL to clear outstanding disputes.
• Log monthly debit card dispute totals.
• Review and investigate Address Analysis suspects for identity theft.
• Process mobile deposits requiring approvals and monitor for fraud.
• Complete necessary steps when mobile deposit fraud is detected.
• Conduct signature validation in Image Center.
• Verify new accounts opened in Online Account Creation (OAC).
• Review Remote Deposit Capture transactions for high-risk customers.
• Maintain contact with account officers regarding fraudulent accounts.
• Review check scenarios and Internal/External Transfer reports for fraud detection.
• Investigate and recover funds from ACH or Wire fraud.
• Retrieve and review surveillance footage related to fraud.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree