Origin Bank-posted 8 months ago
Full-time • Entry Level
Ruston, LA
Credit Intermediation and Related Activities

The position is responsible for the day-to-day monitoring and detection of fraud, kiting, and Reg E Dispute tracking. The individual will perform various duties including daily monitoring of fraud and kiting through specialized software and reports, investigating potential fraudulent activities, assisting bank employees with fraud-related issues, and ensuring compliance with Reg E guidelines. The role also involves reviewing debit card disputes, processing mobile deposits, and conducting signature validations, among other responsibilities.

  • Daily monitoring and detection of fraud and kiting using Fraud & Kite software and core system reports.
  • Investigate possible fraudulent activity detected through fraud detection software and business units.
  • Assist bank employees with fraud-related issues.
  • Review all debit card disputes and contact customers for additional information.
  • Request refunds from merchants for debit card disputes.
  • Investigate disputed debit card transactions and submit chargebacks if necessary.
  • Ensure compliance with Reg E guidelines for debit card dispute decisions.
  • Monitor debit card dispute GL to clear outstanding disputes.
  • Log monthly debit card dispute totals.
  • Review and investigate Address Analysis suspects for identity theft.
  • Process mobile deposits requiring approvals and monitor for fraud.
  • Complete necessary steps when mobile deposit fraud is detected.
  • Conduct signature validation in Image Center.
  • Verify new accounts opened in Online Account Creation (OAC).
  • Review Remote Deposit Capture transactions for high-risk customers.
  • Maintain contact with account officers regarding fraudulent accounts.
  • Review check scenarios and Internal/External Transfer reports for fraud detection.
  • Investigate and recover funds from ACH or Wire fraud.
  • Retrieve and review surveillance footage related to fraud.
  • Bachelor's degree in a business-related field preferred.
  • 2 to 5 years of experience in financial institution operations risk management or operations role.
  • Thorough knowledge of internal control techniques and understanding of business functions.
  • Ability to read and comprehend simple instructions and correspondence.
  • Ability to write simple correspondence and present information effectively.
  • Basic knowledge of computer applications such as Microsoft Office and banking software.
  • Ability to perform basic mathematical operations.
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