Fraud Analyst I - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance•San Diego, CA

1d•$24

About The Position

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives. HOW YOU WILL IMPACT OUR MISSION The Fraud Analyst I supports e-commerce sales, fraud detection/prevention and advance ticket fulfillment. This position reports to Fraud & E-Commerce Manager.

Requirements

Work a schedule that includes weekends, holidays, and non-traditional hours as required to support e-commerce operations and fraud monitoring.
Experience in analyzing data and making clear business decisions required.
Effective customer service experience relating to customer contact required.
High School Diploma or equivalent required
Ability to communicate in a quick and time efficient manner required.
Ability to operate moderately complex computer programs (i.e. MS Office, Accertify, Galaxy, SQL.) required.
Problem solving skills for computer related hardware / software issues required.
Must have basic math skills.
Demonstrated ability of providing exceptional customer service required.
Must have strong organizational skills.
Ability to communicate effectively (verbal and written) required.
Demonstrated ability to work effectively in a team and structured environment required.

Nice To Haves

Bachelor's Degree in Business Administration, Finance, Accounting, Economics, Marketing, or a related field or equivalent specialized training preferred.
CFE Certification preferred.

Responsibilities

Monitors e-commerce fraud by investigating potential fraudulent online transactions identified by operating moderately complex computer software.
Monitor and review online transactions of tickets, tours and memberships for ecommerce fraud, review and take action where necessary, make decisions regarding chargebacks and make recommendation to modify the existing fraud practices and stay up to date with recent trends.
Perform data analysis and fraud trend review utilizing SQL query language, and in-house computer programs, including Galaxy, Accertify and Retail Box Office.
Works with multiple departments to complete fraud investigations and ensure compliance with fraud prevention best practices.
Review and educate front-line team members on fraud risks and the anti-fraud security measures in place.
Contact guests, credit card holders, financial institutions and law enforcement as needed for notification of potential fraud as needed.
Assists with advance ticket and membership fulfillment.