Franklin Facilities Manager on Duty

Seward Community Co-op -Franklin Store Job Description Manger on Duty Purpose: To ensure excellent, proactive customer service, smooth store operations, superb physical plant maintenance, safety and security for all during store hours Status: Full-time. Reports to the Assistant Store Manager Pay Level: V Union wage scale based off previous full years experience $21.40 - $22.90 per hour. Responsibilities: Customer Service * Ensure excellent customer service * Greet customers and assist with product, navigation, and other questions * Assist departments as needed o Provide support for front line staff throughout the store during business hours o Cover breaks in departments when short staffed when possible o Work with all staff and provide guidance and direction as required o Provide tools and equipment to staff, BOD, Demo vendors, Classroom support o Help staff with complex customer interactions * Direct and coordinate the work of Parking Lot Attendants and Housekeepers o Assist with questions, dilemmas and problem solving as issues arise * Facilitate customer, staff and vendor transactions o Assist customers with bike tools, loaner locks, auto problems o Direct, coordinate and communicate service vendor activity Operations and Maintenance * Ensure store is opened and closed following security procedures and department protocol * Ensure smooth operation of store during business hours * Keep the grounds and parking lot clean, safe, efficient by: o Removing litter o Removing snow, ice and slush from sidewalks, bus stop and curbs o Assist Parking Lot Attendants with complex interactions and intervene as needed * Monitor Help Desk tickets to effectively manage repair and service requests by departments * Schedule repair and maintenance work coordinating with department needs * Work with service vendors to maintain inventory of store supplies, such as: o Rugs, linen, paper products, waste bags o Work with service vendors to maintain store and equipment in excellent condition o Troubleshoot equipment breakdowns and call vendors for repair and maintenance o Assist vendors identify and resolve equipment and building problems o Communicate necessary maintenance work scheduled to all impacted staff o Ensure service vendors check in to perform service and check out with MOD re: work performed * Manage waste stream for effective and conscientious removal of recyclables and trash * Monitor waste corral for excess debris, unsafe conditions, efficient use of space and effective waste removal schedules and maintain our waste log * Train all staff in accurate waste stream management, including proper; o Composting o Comingle and paper recycling o Cardboard compacting * Ensure clean, orderly store during shifts * Assign staff lockers, mailboxes as requested and ensure areas are cleaned out as staff moves on * Help staff maintain a clean, safe environment by routine cleaning of employee refrigerator, freezer and other public space, such as the breakroom, coat room, quiet room and meeting rooms * Coordinate work of housekeeping staff o Ensure spills and other hazardous conditions are resolved o Ensure routine and weekly scheduled tasks are completed * Check food storage cooler temps at least three times daily to ensure proper function * Ensure coolers are equipped with visible thermometers * Produce and test in-house Anolyte and Catholyte cleaning solution o Ensure sanitizer is potent and effective in food prep areas o Alert food prep staff if sanitizer equipment fails to produce effective product o Maintain logs for these tasks * Training duties may include: o Developing materials and practices for training Operations/all staff o Policy, procedure and waste stream management orientation training for all new hires o Store Security Training for all staff Safety and Security * Develop, renew and present Store Security Training required for all new hires * Review and develop emergency response plans for all foreseeable threats, including: o Fire and evacuation o Severe weather threat o Power outage o Emergency Store Closure * Manage the Floor Warden Program o Update and refresh orientation to Floor Wardens semi annually o Continue training new Floor Wardens as they assume new positions * Ensure safety of staff and customers o Assist staff travel to parked cars as requested o Alert staff to current neighborhood security threats o Provide basic orientation to safe navigation of urban streets * Maintain store security during shifts, including intervening and/or resolving conflicts with customers * Coordinate with Customer Service Staff security alerts to effectively intervene/communicate with parties of interest * Coach CS Staff, FE Staff and all store staff to assist MODs with security protocols * Review security camera footage to assist resolving questions following camera policy * Ensure security alarm system is operational and respond to Armor Dispatch as needed o Respond to overnight alarms, as requested * Provide feedback to department managers regarding safety and staff issues * Maintain and facilitate Store Safety Committee per MN/OSHA regulation * Attend all Manager on Duty meetings * Other responsibilities as directed by Assistant Store Manager Qualifications: Essential * Proficiency with Microsoft Office products * Proven effective verbal and written communication skills * Supervisory experience, including hiring, training and evaluations * Willingness to work with others in a team atmosphere * Ability to resolve conflicts and diffuse tense situations * Excellent communication and customer service skills * Regular, predictable attendance * Excellent customer service skills * English proficiency Functional * Ability to stand, bend, stoop, reach, squat and walk for extended periods of time per shift * Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds. * Repetitive use of hands for grasping, pushing, pulling, and fine manipulation. * Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) * Ability to freely access all areas of the store including offices, sales floor, back stock areas, and walk-in coolers and freezers. * Ability to move or handle merchandise throughout the store generally weighing up to 50 pounds. Preferred * Familiarity with co-operative business model and natural foods products * Multilingual is a plus * Familiarity with building, equipment and plumbing * Demonstrated history of superb good judgment * Adaptability, discernment and creative problem solving ability * Ability to resolve conflict and diffuse tension * Comfortable in training and leadership role * Excellent time management and organizational skills * Demonstrated ability to work with customers and co-workers from various cultural backgrounds