Franchise Performance Consultant

Christian Brothers Automotive•Houston, TX

3d•Hybrid

About The Position

The Franchise Performance Consultant (FPC) acts as a strategic advisor and brand ambassador, helping franchisees achieve operational excellence in key areas such as profitability, customer service, staffing, and workflow. Serving as the main link between franchisees and the Support Center, the FPC offers expert guidance, builds strong relationships, and promotes the brand’s mission and values. If selected, the hire for this role will have to demonstrate success as an employee of a franchise Christian Brothers Automotive location for 6 months to a year, possibly longer, depending upon the speed of role mastery and the needs of the Support Center hiring timeline. Benefits as an employee of an individually owned and operated Christian Brothers Automotive franchise will vary as elected by the owner of that location.

Requirements

Strong interpersonal and relationship-building abilities.
Excellent verbal and written communication.
Critical thinking and problem-solving.
Ability to navigate difficult conversations with empathy and clarity.
Able to influence others and drive change
Self-motivated and proactive.
Passion for teaching and developing others.
Team-oriented with a servant leadership mindset.
Adaptable and resilient in dynamic environments.
Open to feedback and coachable
Works well with others and quickly forms connections across diverse personalities.
Well rounded, dependable and trustworthy.
A fast learner, who quickly picks up new concepts
Committed to giving back and serving others.

Responsibilities

Coaching & Development Help the Support Center to achieve its number one priority, “Increase individual franchise net profit while maximizing spiritual impact.”
Mentor franchisees on best practices and operational standards demonstrated across the brand.
Deliver financial training and guidance (P&L, Balance Sheet, Gap Analysis) to promote profitability and sustainable growth.
Empower franchisees to become community leaders through sound business practices and service excellence.
Operational Support Collaborate with franchisees to analyze current business performance and develop tailored strategies that maximize growth and efficiency based on real-time operational insights.
Conduct on-site evaluations to assess store performance and adherence to standard operating procedures.
Analyze guest survey feedback to identify strengths and opportunities for improvement.
Coordinate with internal teams to ensure franchisees receive comprehensive support and aligned resources.
Relationship Management Leverage strong, trust-based relationships to provide honest, constructive feedback—sometimes delivering difficult truths with empathy and care to support franchisees’ long-term success and sustainability.
Act as a liaison and advocate to encourage franchisees to maximize their business potential.
Administrative Excellence Plan and manage travel schedules efficiently, demonstrating stewardship of time and resources.
Maintain accurate documentation and reporting to support franchisee development and accountability.