Franchise Hotel - Front Desk Agent

InterContinental Hotels Group • Pensacola, FL

299d

About The Position

At Candlewood Suites®, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics - making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we're all about easy comforts on the road.

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

Benefits

• Competitive salary that rewards all your hard work
• Wide range of benefits designed to help you live your best work life

What This Job Offers

• Industry: Accommodation