Franchise Business Partner, FHS, US, Northeast

Restaurant Brands International • Raleigh, NC

113d

About The Position

The Franchise Business Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Franchise Business Partner works closely with Firehouse Subs franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Franchise Business Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Requirements

• Bachelor's degree in business or related field required.
• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strength in building and developing relationships with clients, colleagues, and business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience.
• Protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence.
• Driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics.
• Ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance.
• Conducting operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant, and create a detailed action plan for improvement.
• Consulting with, advising, and providing support to franchisees regarding restaurant operations for long-term improvement.
• Developing effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders.
• Discussing data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs.
• Creating, getting buy-in for, and implementing root-cause action plans to correct critical brand standards or food safety issues.
• Analyzing and speaking to franchisee results and operational drivers/metrics.

Benefits

• Comprehensive global paid parental leave program.
• Free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees