Framing Manager

Michaels Stores

80d

About The Position

As a Lead Framer at Michaels, you will lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve assisting the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and ensuring compliance with applicable laws and requirements. You will also be responsible for developing and coaching the team on selling behaviors, delivering high-quality custom framing solutions on time, and achieving key performance indicators (KPIs). Additionally, you will manage inventory processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). Your responsibilities will include interviewing, onboarding, coaching, and training new team members, as well as participating in performance management activities.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build customer relationships and create framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Assist Store Manager in managing adherence to Standard Operating Procedures (SOPs) and compliance with laws.
• Develop and coach team selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve personal and team KPIs.
• Manage inventory management processes and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Participate in performance management activities.
• Interact positively and respectfully with others.
• Participate in truck unload and stocking processes.
• Follow SOPs and ensure a safe environment.
• Acknowledge customers and assist with product location and solutions.
• Assist with Omni channel processes.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees