Framing Manager

Michaels • Washington, PA

332d

About The Position

As a Lead Framer at Michaels, you will lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve assisting the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and ensuring compliance with applicable laws and requirements. You will develop and coach the team on selling behaviors and lead the delivery of high-quality custom framing solutions to customers on time. Additionally, you will manage the framing team to achieve their KPIs and execute inventory management processes.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to customers on time.
• Achieve personal KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans for networking.
• Manage and execute inventory management processes.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Participate in Performance Management activities of your team.
• Partner with MODs daily on the expectations of framing and other framers.
• Participate in the truck unload and stocking processes.
• Follow Standard Operating Procedures (SOPs) and ensure a safe environment.
• Acknowledge customers, help locate products, and provide solutions.
• Assist with Omni channel processes.
• Perform other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers