Framing Manager

Michaels Stores

317d

About The Position

As a Lead Framer at Michaels, you will lead and coach a team of framers focused on building customer relationships while creating custom framing solutions for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve assisting the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and ensuring compliance with applicable laws and company policies. You will be responsible for developing and coaching the team on selling behaviors, delivering high-quality custom framing solutions on time, and achieving key performance indicators (KPIs). Additionally, you will manage inventory processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). You will also participate in the hiring and training of new team members and support talent development activities.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build customer relationships and drive custom framing sales.
• Assist Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Develop and coach team selling behaviors.
• Deliver high-quality custom framing solutions on time by planning workload with the Store Manager.
• Achieve personal and team KPIs.
• Review sales and production workload and build plans for networking.
• Manage inventory management processes as assigned.
• Execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Participate in performance management activities of the team.
• Partner with MODs on framing expectations.
• Participate in truck unload and stocking processes.
• Follow SOPs and ensure a safe environment.
• Acknowledge customers and assist with product location and solutions.

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level