Framing Manager

Michaels Stores • Fremont, CA

74d • $18 - $23

About The Position

As a Lead Framer at Michaels, you will lead and coach a team of framers focused on building customer relationships while creating custom framing solutions for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve assisting the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and ensuring compliance with applicable laws and company policies. You will develop and coach the team on selling behaviors, deliver high-quality custom framing solutions on time, and manage the framing team to achieve their KPIs. Additionally, you will oversee inventory management processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). You will also participate in the hiring and training of new team members and support talent development activities.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers.
• Drive custom framing sales.
• Assist customers in creating memorable framing solutions.
• Ensure compliance with Standard Operating Procedures (SOPs) and company policies.
• Develop and coach team selling behaviors.
• Plan workload in partnership with the Store Manager.
• Achieve personal and team KPIs.
• Manage inventory management processes.
• Execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, and training new team members.
• Participate in performance management activities.
• Promote a positive work environment and company values.
• Participate in truck unloading and stocking processes.
• Acknowledge customers and assist with product location.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees