Framing Manager

Michaels • Aurora, OH

94d

About The Position

As a Framing Manager at Michaels, you will lead and coach a team of framers who focus on building customer relationships while creating custom framing solutions for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve managing adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements, as well as executing company policies and standards. You will be responsible for developing and coaching the team on selling behaviors, delivering high-quality custom framing solutions on time, and achieving key performance indicators (KPIs). Additionally, you will manage inventory processes, shrink and safety programs, and serve as Manager on Duty (MOD). You will also participate in the hiring, onboarding, and training of new team members, supporting their development and performance management.

Requirements

• Basic computer skills.

Nice To Haves

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build customer relationships and create framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Assist Store Manager in managing adherence to SOPs and company programs.
• Develop and coach team selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve personal and team KPIs.
• Manage inventory management processes and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, and training of new team members.
• Participate in performance management activities of the team.
• Interact positively and respectfully with customers and team members.
• Participate in truck unload and stocking processes.
• Follow SOPs and ensure a safe environment.
• Acknowledge customers and provide solutions.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers