Frame Shop Manager
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About The Position
As a Lead Framer at Michaels, you will lead and coach a team of framers focused on building customer relationships while creating custom framing solutions for their art. You will drive custom framing sales and assist customers in creating memorable framing solutions. Your role will involve assisting the Store Manager in managing adherence to Standard Operating Procedures (SOPs) and ensuring compliance with applicable laws and company policies. You will develop and coach the team on selling behaviors, deliver high-quality custom framing solutions on time, and manage the framing team to achieve their KPIs. Additionally, you will oversee inventory management processes, execute shrink and safety programs, and serve as Manager on Duty (MOD). You will also participate in the hiring, onboarding, coaching, and training of new team members, while promoting a positive work environment and commitment to the organization’s vision and values.
