Fragrance & Beauty Advisor - Valley Fair, CA

CHANEL•Santa Clara, CA

1d•Onsite

About The Position

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. As a Fragrance & Beauty Advisor, you are an essential part of our expanding Fragrance & Beauty community at CHANEL – “the ultimate House of Luxury.” You are the ultimate CHANEL brand ambassador, leading by example and treating each guest with the utmost respect, ensuring each feels welcome, confident, and at ease. You possess emotional intelligence, enabling you to develop strong, long-lasting relationships and provide consistent and extraordinary experiences for both internal and external clients.

Requirements

Being service oriented, expressing genuine concern for customer's needs
Being an excellent listener and eager learner
Flexible: adaptable to scheduling changes, new ideas and direction
An enthusiastic team player
Confident and professional, striving for excellence in all you do
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience
Excellent communication skills
Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the world of CHANEL
Articulate, knowledgeable and passionate about both cosmetics and fragrance
Passion for CHANEL Beauty products
Ability to lift up to 5 lbs.
Ability to stand for extended periods of time
Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results

Nice To Haves

Foreign language skills are preferred but not required
Artistry skills and direct Brand experience preferred

Responsibilities

Successfully provide superior service to every client, every day through the CHANEL service ritual
Deepen client relationships and loyalty through personal connection and building trust
Contributes to build the business by achieving sales targets, using all levels such as product, services, and data capture to loyalize, recruit and retain clients
Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into your day to day
Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
Address and successfully resolve client situations according to company philosophy and standards
Partner with the appropriate teams as needed
Understand the details of upcoming events and involve each client through introduction and demonstration
Have solid knowledge of the Brand, its heritage and know-how, and share it with the clients as well as the team
Know and understand the business challenges, client needs and the surrounding market
Ensure that the work area is clean, tidy, hygienic, and professional at all times; know and respect Visual Merchandising guidelines
Have a positive attitude, communicate with the team and the manager on a regular basis and have the sense of ethics and integrity
Treat others with respect, acknowledge cultural differences, and be willing to learn from those differences

Benefits

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support
Employees are encouraged to take time off annually to volunteer through CHANEL Community
CHANEL also matches employee donations to select charitable organizations
Learning and development opportunities, and parental leave for all parents globally