Fragrance & Beauty Advisor - Harbor East, MD

About the position

Be an essential part of our expanding Fragrance & Beauty community at CHANEL - 'the ultimate House of Luxury.' As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat each guest with the utmost respect, ensuring each feels welcome, confident, and at ease. You have an emotional intelligence - the ability to develop strong, long-lasting relationships and the intuition to provide consistent and extraordinary experiences for both internal and external clients.

Responsibilities

• Successfully provide superior service to every client, every day through the CHANEL service ritual.
• Deepen client relationships and loyalty through personal connection and building trust.
• Contribute to building the business by achieving sales targets, using all levels such as product, services, and data capture to loyalize, recruit, and retain clients.
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application on a daily basis to implement all learnings into your day-to-day.
• Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa.
• Address and successfully resolve client situations according to company philosophy and standards. Partner with the appropriate teams as needed.
• Understand the details of upcoming events and involve each client through introduction and demonstration.
• Have solid knowledge of the Brand, its heritage and know-how, and share it with the clients as well as the team.
• Know and understand the business challenges, client needs, and the surrounding market.
• Ensure that the work area is clean, tidy, hygienic, and professional at all times; know and respect Visual Merchandising guidelines.
• Have a positive attitude, communicate with the team and the manager on a regular basis, and have a sense of ethics and integrity.
• Treat others with respect, acknowledge cultural differences, and be willing to learn from those differences.

Requirements

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Nice-to-haves

• Artistry skills and direct Brand experience preferred.
• Energized by being service-oriented, expressing genuine concern for customer's needs.
• Being an excellent listener and eager learner.
• Flexible: adaptable to scheduling changes, new ideas, and direction.
• An enthusiastic team player.
• Confident and professional, striving for excellence in all you do.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.