Fragrance Associate - Full Time - Independence Mall

Belk • Wilmington, NC

216d

About The Position

The Fragrance Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store. This role is focused on driving sales, providing excellent customer service, and maintaining store standards. The Fragrance Advisor is responsible for meeting personal sales goals, executing promotions, and building customer relationships while adhering to store policies and procedures.

Requirements

• No education requirement
• Experience in retail preferred
• Excellent communication skills
• Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Responsibilities

• Meeting or exceeding personal sales per hour goals
• Being a role model and demonstrating excellent selling skills and customer service
• Executing successful promotions and special events/pre-sells/GWP's
• Driving sales through customer clienteling
• Working with store management to optimize business to business
• Achieving assigned $ line goal
• Identifying and reducing shrinkage in area
• Meeting or exceeding SPH goal
• Meeting or exceeding credit application goals
• Thanking each customer by name following a purchase
• Handling each transaction efficiently and accurately
• Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
• Building customer clientele base
• Recording and protecting personal identifying customer information
• Maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements
• Unpacking new merchandise in a timely manner
• Ensuring timely set-up including signage for promotional events
• Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
• Maintaining Belk and vendor professional dress standards (uniforms) and appearance
• Cooperating with fellow associates and management
• Complying with store policies concerning attendance, tardiness, and associate handbook
• Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
• Assisting with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

What This Job Offers

• Industry: General Merchandise Retailers
• Education Level: No Education Listed