FP Movement Assistant Store Manager

Urban Outfitters • Burlington, VT

18h • Onsite

About The Position

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an inspiring environment founded on fitness, wellness and happiness. This includes collaborating with others, supporting store processes and visual needs, and development of the team. The role involves acting as a brand ambassador, reflecting company values, creating engaging visual experiences, driving selling initiatives, building lasting customer relationships through personalized service and product recommendations, and connecting with customers on shared interests of wellness and fitness. The Assistant Store Manager also supports the Store Manager in developing and executing consistent event programming reflective of local customer interests to drive FP Movement engagement. They are responsible for delivering a seamless, omni-channel shopping and event experience utilizing MPOS, POS, and the FP App. The role includes guiding the team to prioritize customer service and styling recommendations, providing feedback, participating as manager-on-duty, supporting recruiting, hiring, and onboarding, and sustaining daily operating standards by assessing sales forecasting, scheduling, and payroll. They utilize company tools to analyze business opportunities, network with the local community for fitness partnerships, collaborate on shipment processing, restocking, and product placement, ensure timely and accurate omni-channel order processing, and adhere to safety standards and company policies to support profitability. The Assistant Store Manager leads with an inclusive philosophy, engages employees, ensures communication flow, facilitates sharing of product knowledge and brand messaging, provides customer experience insights, and fosters team development.

Requirements

• 1+ years store leadership experience
• Passion for FP Movement and/or connection to the local fitness community
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Acts as a brand ambassador and reflects the company values
• Partners with the leadership team on the creation of an engaging visual experience that appeals to the FP Movement customer
• Creates selling initiatives that enhance the customer experience
• Encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
• Supports the Store Manager in developing consistent event programming that is reflective of the interests of the local customer to drive FP Movement engagement
• Supports the execution of events in conjunction with fitness and wellness partners
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and FP App
• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals
• Provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment
• Exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store
• Facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Sustain daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes Company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Takes initiative to network with local community and identify fitness partnerships and events that will drive brand community and sales for the store
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards
• Ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Leads with an inclusive and people-first philosophy
• Engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important Company information reaches all levels of the team
• Facilitates the sharing of event programming, product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product, presentation and events and provides feedback to the Store Manager
• Embraces a culture of development by protecting time with direct reports
• Proactive in setting goals and delivering feedback for team's personal growth

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees