Fox Dealerships Automotive BDC (Internet) Consultant

Georgica Auto Holdings LLC • Auburn, NY

414d • $40,000 - $60,000

About The Position

The Automotive BDC (Internet) Consultant at Fox Dealerships is responsible for managing customer interactions through various communication channels, primarily focusing on inbound and outbound calls. This role is essential for driving business development and enhancing customer satisfaction by ensuring effective follow-up and appointment management.

Requirements

• Product knowledge relevant to the automotive industry.
• Professionalism and empathy in customer interactions.
• Strong communication skills to facilitate team-building across dealership departments.
• Ability to perform essential duties satisfactorily.

Responsibilities

• Download and follow up on all dealership manifest and opportunities lists.
• Answer all inbound profit center calls - sales, service, parts, and body shop.
• Make outbound prospecting calls inviting prospects to the dealership.
• Make CSI follow-up calls.
• Contact all no-shows to reschedule missed appointments.
• Obtain and record basic demographic information about each customer using the dealership sales control system.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Direct customers to the correct department and notify the appropriate salesperson that a customer is waiting or introduce the customer to a salesperson.
• Serve as telephone back-up and clerical back-up as needed.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed