Four Mountain Sports Store Manager - Rental Retail

Aspen Skiing Company • Aspen, CO

94d • $71,000 - $79,500

About The Position

The Rental Retail Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred
• Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings
• Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred
• Certified or willing to become certified in ski binding torque testing and DIN settings
• Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software
• Strong knowledge of industry trends and best practices, with the ability to apply them within the company context
• Thorough understanding of company policies, procedures, and internal workflows
• Skilled in employee management including performance evaluations, conflict resolution, and team motivation
• Excellent verbal and written communication skills in English; additional languages a plus
• Proven ability to lead, provide clear direction, and inspire team members to achieve goals
• Capable of identifying and resolving straightforward operational issues promptly
• Effective mediator able to resolve conflicts and maintain team cohesion
• Skilled at handling difficult customer interactions to ensure high guest satisfaction
• Ability to manage multiple priorities and projects efficiently without compromising quality
• Strong problem-solving skills with a focus on practical, guest-centered solutions

Responsibilities

• Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs
• Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand
• Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed
• Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines
• Ensure accurate and efficient use of all rental and retail point-of-sale systems
• Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department
• Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business
• Enforce loss prevention policies and monitor for inventory and cash handling accuracy
• Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment
• Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines
• Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions
• Other duties as assigned

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED