Founding Solutions Architect - Infrastructure

Decagon • San Francisco, CA

15h • Onsite

About The Position

Decagon is seeking a Founding Solutions Architect - Infrastructure, a foundational technical hire who will shape the future of how enterprises deploy and scale our AI-powered platform. This role sits at the intersection of pre-sales engineering, deployment architecture, and enterprise infrastructure strategy. You will act as a trusted advisor to enterprise prospects and customers, guiding them through complex, ambiguous deployment conversations—from containerization strategies to multi-cloud architectures—ensuring Decagon integrates seamlessly into their existing infrastructure while meeting security, compliance, and scalability requirements. As a founding hire in this function, you will define best practices for deployment solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises navigating sophisticated infrastructure requirements. You will establish technical credibility with stakeholders across the C-suite, security teams, platform engineering, and DevOps organizations.

Requirements

• 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager with a focus on infrastructure and deployment.
• Deep fluency in containerization (Docker, Kubernetes), GCP Cloud Functions/Cloud Run, and AWS architecture patterns—with the ability to adapt recommendations to customer constraints.
• Demonstrated success navigating ambiguous technical conversations with enterprise customers, asking the right discovery questions, and collaborating through uncertainty.
• Strong ability to engage with diverse stakeholders—from platform engineers to CISOs to business leaders—and translate infrastructure requirements into actionable deployment strategies.

Nice To Haves

• 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments.
• Experience working in a high-growth startup environment where you've built pre-sales infrastructure practices from the ground up.
• Hands-on experience with infrastructure-as-code (Terraform, Pulumi), service mesh technologies, or multi-cloud deployment patterns.
• An engineering background (DevOps, Platform Engineering, SRE, or software engineering) that enables you to dive deep into technical architecture and troubleshooting conversations.

Responsibilities

• Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI.
• Navigate ambiguous conversations with customers about their infrastructure landscape, translating diverse environments (GCP, AWS, hybrid, on-prem) into clear integration and deployment strategies for Decagon's platform.
• Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to each customer's unique requirements and security posture.
• Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures to support growth.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible "take what you need" vacation policy.
• Daily lunches, dinners, and snacks provided in-office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees