Founding Operator

MLabs • San Francisco, CA

6h • $90,000 - $130,000 • Onsite

About The Position

Make Meaningful Moments Happen We are an AI-powered platform building the future of in-person connection. Our software handles the complexity of planning corporate events—from executive offsites to global conferences—making it easier for teams to meet up in real life. We’ve already planned events for world-class companies like Google and Amazon, and we’re just getting started. The Role This is a zero-to-one operations role. You will take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable—without losing the human care that defines us. You’ll sit at the intersection of ops, product, dev, and customers, helping us move faster and cleaner as we grow.

Requirements

• "Scrappy,"
• Take extreme ownership
• Want to shape how a company operates rather than just following a manual.
• Proven ability to juggle multiple workstreams and turn chaos into organized, documented processes.
• Understand that high-stakes events can occasionally require late nights or weekend work to ensure success.
• Communicate thoughtfully and have a strong intuition for customer experience and boundaries.
• Have an "extreme" eye for detail—nothing slips through the cracks.

Nice To Haves

• Startup zero-to-one experience
• Comfort with basic SQL/data analysis
• Experience using AI tools to replace manual, repetitive work.

Responsibilities

• Manage the end-to-end ops flow for multiple events simultaneously.
• Prioritizing urgent issues and maintaining on-brand verbal and written communication with clients.
• Partner with engineering to translate customer feedback into product requirements (Linear/Jira).
• Turn "tribal knowledge" into playbooks, onboarding docs, and templates that anyone can use.
• Continuously identify what should be simplified, automated, or eliminated.
• Building the systems that the rest of the company will eventually run.

Benefits

• Free lunch and dinner provided daily in our SF office.
• Quarterly team offsites (most recently at the White Lotus S3 hotel in Thailand) and exclusive access to top-tier venues and travel experiences.
• Monthly fitness stipend and comprehensive health insurance.
• Generous PTO (with required time off to recharge) and 12 weeks of paid parental leave.
• High autonomy and direct access to the founding team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees