Founding Forward Deployed Engineer

Hadrius Engenharia • New York, NY

75d

About The Position

This is a full-time role as a Forward Deployed Engineer, located onsite in New York, NY. We're looking for a technically sharp, customer-obsessed problem solver to be the bridge between our platform and our customers' success. Your mission: make every customer onboarding seamless, every client's technical challenges disappear, and every environment perfectly tuned for their needs. You'll be embedded with our Customer Success team but operate like an engineer in the field: building, configuring, and troubleshooting directly in customer environments; handling data migrations and integrations; and solving high-priority technical challenges at speed. You will own the operational and technical backbone that makes every Hadrius deployment successful. You'll work directly with customers, our product team, and engineering to deliver high-quality implementations and ongoing technical support. We pride ourselves on a culture that rewards impact and success generously. We're focused on empowering each other to do our best work, today and into the future. You'll be on a team that works incredibly hard and seeks other exceptional people excited to do the same.

Requirements

• 1+ years in a technical role (solutions engineering, CS operations, implementation, or similar).
• Proficiency in handling data migrations (CSV, Excel, SQL, APIs) and SaaS configurations.
• Proficiency in software engineering: Javascript, Python, or similar languages.
• Experience troubleshooting technical issues and working closely with product/engineering teams.

Nice To Haves

• Bonus points for compliance, financial services, or regtech background.
• Previous experience in a fast-paced startup environment.

Responsibilities

• Learn the Hadrius platform inside and out—features, integrations, data structures, and workflows.
• Ramp up on our environment setup process, data import/export tools, and internal technical playbooks.
• Shadow customer onboarding and issue resolution calls to understand where bottlenecks occur.
• Take on and resolve several small technical requests to start adding value immediately.
• Fully own the creation and configuration of customer environments for new onboardings.
• Handle all data migrations, imports, and exports without errors or delays.
• Build repeatable scripts/playbooks to speed up environment setup and issue resolution.
• Serve as the first line of technical support, solving issues before they reach engineering.
• Cut average onboarding time-to-value by 30%+ through faster setup and data readiness.
• Resolve 95% of technical issues without engineering intervention.
• Own and continuously improve our technical onboarding process.
• Build internal tooling and automation to make CS team operations faster and more scalable.
• Become the go-to technical expert customers trust to solve their hardest compliance-ops challenges.

Benefits

• 401k (100% match up to 6%)
• Destination Airbnb company work retreats 2-4 times a year
• Healthcare, dental, vision, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level