26-27 Founding Director of School Operations

KIPP•Miami, FL

23d•$90,000 - $150,000•Onsite

About The Position

Applicants, please note that this role has a projected start date in July 2026Here's what you'll be doing:The Director of School Operations is the school's leader of operations. The DSO manages and is responsible for all non-instructional systems and staff allocated to the school and is required to be on-site daily.

Requirements

Proficient in Microsoft Office, specifically Excel
Database management and reporting
Strong written and oral communication skills
Strong interpersonal skills
Strong organization skills and meticulous attention to detail
Superb customer service skills and love and support for families and children
Demonstrated ability to work with a team on collaborative projects
Ability to remain calm and solutions-oriented in high-stress situations.
Commitment to do whatever it takes to ensure our teachers and students have what they need to be successful
Ability to proactively problem solve; anticipate challenges before they occur
Ability to identify inefficiencies and generate creative solutions
Ability to develop and manage multiple projects simultaneously and comfortably with ambiguity
Ability to troubleshoot and manage high-stress situations with a calm and positive demeanor
Ability to work evenings and weekends

Nice To Haves

Pervious experience directly managing others
Previous experience in a customer service-oriented role
Previous experience in an educational or non-profit setting

Responsibilities

Manage the school operations staff and all other school support team members on the operations team
Implement and execute a performance management system for direct reports
Conduct weekly individual meetings and team meetings
Provide professional development
Develop and manage the school's budget
Conducts monthly financial review meetings with each school leader, highlighting the budget to actual performance year to date and a forecast for the year
Makes budget management recommendations to SL so that resources are allocated according to the school's mission and vision
Manages all aspects of day-to-day financial operations in compliance with fiscal policies & procedures
Oversee purchasing for the school
Executes compensation changes and stipend assignments, and requests
Audits the monthly compensation reports
Ensures strong attendance processes and systems are in place and intervenes as necessary to ensure that ADA goals are met
Ensures that 100% of absent students receive a call daily
Oversees the attendance intervention and truancy process to make sure that attendance concerns are addressed early and often
Helps to coordinate with the student support team and school leadership to address chronic absenteeism
Provides coaching, accountability and feedback on weekly attendance meetings with leadership team members
Manage the operational logistics of all student test administration, in coordination with school leadership and/or teaching staff
Ensure the school meets annual enrollment targets by backwards planning from target enrollment numbers and dates, and maintains enrollment targets over the course of the year
Plan events and outreach to families
Establish partnerships with local businesses and organizations
Ensures 100% enrollment on the first day of school and backfills to the school's enrollment targets over the course of the year
Ensures 100% completion of registration documents by the first day of school
Implement systems and training for school-based staff to support recruitment and enrollment efforts
Ensures that family engagement events are planned and effectively implemented, including but not limited to spring events, summer events, Welcome Meetings and Orientation/Back to School Nights
Ensures schools are in partnership with the region, coordinating/planning/executing open houses and school tours
Implements processes to prevent student attrition and manages accountability for family follow-ups to prevent a student from withdrawing
Manage and monitor key metrics like enrollment numbers, conversion and persistence and problem-solve to adjust practices in response to data
In partnership with the region, advertises, supports and manages teammates to maintain social media content for the school
Oversee day-to-day operations of school-based technology projects by ensuring that school leaders, students and staff have access to the technology they need
Manage tier 1 response to the technology ticketing system
Plan any technology-related enhancements or additional purchases for the subsequent school year
Serve as the logistics and events planning expert at the school.
Drive event management, including but not limited to report card conference night, field trips, student celebrations and family engagement events
Provides point of contact and support for wrap-around school services, including but not limited to vision, health screenings, dental and other community service providers
Provides a point of contact and support of development and advocacy efforts
Provides point of contact and support for other community partnership work, including but not limited to volunteer days, donations, etc.
Manage day-to-day processes and execution of after-school programs and clubs, and provide feedback to program leaders
Pilot initiatives to track family engagement and participation, as well as responding to family feedback
Ensure school-wide compliance with health and safety laws
Ensure onboarding requirements for new staff members are completed
Comply with any city and state education mandates
Comply with all federal and state workplace regulations
Ensure the day-to-day school operating systems run smoothly and efficiently, including front office systems, transportation, routines, transitions, arrival and dismissal and collaborate with school leadership to ensure that these systems meet the vision of excellence
Ensures that the school meets safety requirements
Ensures that: every room has an exit plan and emergency binder with student class lists, the school has an exit route for drills, and the school has a reliable safety plan documented
Makes staff aware of relevant emergency protocols and oversees that an appropriate number of staff members are trained in safety procedures (i.e. CPR) and that reports are filed for any accidents/incidents