Founding Customer Success Manager

DeepIP

83d

About The Position

As our Founding Customer Success Manager, you will play a critical role in shaping the customer journey at DeepIP. You will be responsible for establishing strong relationships with our earliest customers, ensuring they realize maximum value from our AI-driven products, and acting as the bridge between our clients and our product, engineering, and sales teams.

Requirements

• 2+ years in a customer-facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI-driven software).
• Demonstrated ability to manage complex customer relationships with educated and discerning audiences.
• Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients.
• Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
• Passion for technology and willingness to become an expert in AI-powered legal solutions and patent workflows.

Nice To Haves

• Experience developing processes and documentation from scratch is a plus.

Responsibilities

• Build deep, long-lasting trust with patent professionals and IP law firms adopting DeepIP’s AI-powered legal technology.
• Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding.
• Monitor customer engagement and proactively address issues to drive retention and satisfaction.
• Act as a voice of the customer and advocate for customers’ needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience.
• Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows.
• Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth.
• Capture, report, and analyze customer feedback to inform product roadmap prioritization.

Benefits

• Competitive package, professional growth opportunities, and the chance to make a direct impact on clients and the broader innovation ecosystem.
• Flexible work arrangements and a supportive, inclusive company culture.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 11-50 employees