Founding Customer Success Manager

Coris • San Francisco, CA

110d

About The Position

Coris is building foundational AI infrastructure for merchant risk and operations. We help software platforms, fintechs, and payment providers onboard and monitor merchants more efficiently — turning what used to take days into workflows that run in seconds. Our unified platform combines rich data and AI agents to automate risk decisions at scale. We’re growing quickly, with strong customer pull and adoption globally. The category is being defined in real time, and the opportunity in front of us is massive. If you're excited by speed, ownership, and building at the frontier of AI and risk infrastructure, we'd love to talk. We’re backed by Y Combinator, Lux Capital, Pathlight Ventures, and other top investors. We’re hiring our first Customer Success Manager to own post-implementation success and long-term relationships with our customers. You’ll partner with leading SaaS platforms, fintechs, and payment providers to ensure they get maximum value from Coris, acting as their advocate and strategic partner. You’ll run QBRs, manage renewals and expansions, and be the voice of the customer inside Coris, relaying feedback to shape our roadmap and customer experience. This is a founding hire, meaning you’ll play a critical role in setting the bar for how customer success is defined and scaled. This role is based in Palo Alto, CA. We work in a hybrid model (3 days/week in the office).

Requirements

• 4–7 years of experience in Customer Success / Account Management at a B2B SaaS or fintech company
• Experience with technical products (APIs, data platforms, risk/fraud tooling a plus)
• Comfortable leading executive conversations (Heads of Risk, Product, Payments)
• Experience driving renewals, expansions, and customer advocacy
• Thrive in an early-stage environment: scrappy, adaptable, execution-oriented

Nice To Haves

• You’ve built or scaled a Customer Success function before

Responsibilities

• Own the entire customer lifecycle post-implementation
• Run account reviews (QBRs, regular touchpoints) to drive measurable outcomes
• Proactively manage customer health: track adoption, identify risks, and address issues before they escalate
• Drive renewals and expansions by spotting growth opportunities early
• Be the voice of the customer and relay feedback to Product and Engineering
• Build the foundation of Customer Success: playbooks, metrics, and scalable processes
• Stay scrappy — jump into onboarding support or troubleshooting when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees