About the position
Budgie Health is here to make healthcare benefits less confusing. People shouldn't need a PhD to understand their healthcare. At Budgie, we are reinventing how Americans interact with their healthcare benefits. We believe that by translating complex healthcare data into simple financial experiences, we can empower people to make better decisions, while saving time, money and stress. Employers also benefit from potential cost-savings, employees who are more engaged with their benefits and most importantly, healthier! As the Director of Customer Success, you will serve as the primary point of contact for our employer clients, ensuring they achieve maximum value from our platform. From onboarding to ongoing engagement to renewal, you'll play a key role in making sure our clients have a seamless experience with Budgie. You will collaborate cross-functionally with sales, product, and support teams to drive client satisfaction, retention, and expansion. You will work directly with the cofounders (Head of Product and Ops and CEO) to help build Budgie!
Responsibilities
- Develop and execute implementation plans tailored to each client's unique needs and timelines
- Train HR teams and key stakeholders on the Budgie platform, providing best practices for rollout and employee engagement
- Drive operational excellence to support scale
- Serve as the trusted advisor and main point of contact for a portfolio of employer clients and brokers
- Proactively communicate with clients to address questions, gather feedback, and resolve any challenges
- Build strong relationships with HR leaders, brokers, and decision-makers to foster long-term partnerships
- Collaborate with employer clients to promote employee engagement with Budgie during open enrollment and throughout the year
- Develop and share insights, reports, and success stories that demonstrate the impact of Budgie on employees' benefit decisions and cost savings
- Own the renewal process, communications, and any churn
- Partner with the product team to ensure client feedback informs platform enhancements and new features
- Work closely with sales to identify upsell opportunities and support client renewals
- Coordinate with the support team to address technical issues and ensure prompt resolution.
Requirements
- 3+ years in client success, account management, consulting or similar role, preferably in a B2B SaaS or healthcare/benefits environment
- Startup experience or similar background building in a 0 to 1 environment
- Excellent written, visual and verbal communicator
- Customer focused
- Thrives in ambiguity - can roll with the punches that come with an extremely diversified client base, staying resilient, learning quickly, and driving results in the process
- Strong organizational skills with the ability to manage multiple clients and deadlines simultaneously. Able to move quickly but not compromise on quality
- Comfortable with SaaS platforms, data analytics tools, and CRM software
Nice-to-haves
- Familiarity with employee benefits, open enrollment processes, and healthcare-related products
- MBA or equivalent
Benefits
- Cash compensation range: $130,000 - 160,000 per year, as determined by location, experience, and other job-related factors
- All full-time hires are eligible to receive equity (options) in Budgie, as determined by role
- Flexible PTO
- Market leading Medical, Dental, and Vision insurance + access our product to help you figure out the best plans for you!
- 401K matching
- Personal development opportunities
- Quarterly team offsites
