Founding Customer Success Lead

Assort Health-posted 2 months ago
Mid Level
San Francisco, CA
101-250 employees
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We’re hiring our Founding Customer Success Lead to build and scale the systems that keep our customers thriving. You’ll be the bridge between our users and our product — leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x.

  • Build the foundation for Customer Success at Assort Health — hire, train, and lead the early CS team members from 0→1.
  • Measure what matters — partner cross-functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar.
  • Translate feedback into action — collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization.
  • Create scalable systems — design data-driven processes, playbooks, and tooling for efficient and exceptional implementations.
  • Be the face of Assort — build deep relationships with clinic operators and partners who rely on us every day.
  • 2+ years of people management experience — you know how to grow and motivate a team.
  • 2+ years in Customer Success or Account Management.
  • A builder’s mindset — you’ve set up systems, processes, or teams from scratch.
  • You thrive in fast-moving, ambiguous environments and turn chaos into structure.
  • Strong communicator and empathetic problem solver.
  • Experience in healthcare or working with clinical customers.
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