FOUNDATION OPERATIONS MANAGER

Avow Hospice•Naples, FL

4d•$75,000 - $95,000

About The Position

The Foundation Operations Manager will be responsible for providing mid-level management of select Avow Foundation team members with a focus on providing exceptional customer service and stewardship to donors. The manager will directly supervise the annual giving specialist and all data entry staff while also managing a constituent portfolio of 60-80 assigned donors. He/she will lead data analysis and reporting efforts for the team in collaboration with direct reports.

Requirements

Bachelor’s degree required.
A minimum of 5 years fundraising/development experience and/or 5+ years of membership management, sales, marketing or public relations experience in a non-profit organization.
Valid Florida Driver’s License.
Knowledge of basic typing skills, data entry and word processing software.
Extensive experience in fundraising database software (preference given to Raiser’s Edge) and knowledge of Outlook and Microsoft office products is required.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Nice To Haves

CFRE encouraged.

Responsibilities

Conduct all foundation business in an ethical and respectful manner in adherence with the Compliance and Ethics Program.
Conduct professional identification, research, cultivation, solicitation, and stewardship activities to maintain fruitful donor relationships with assigned constituents. Complete all job duties outlined in the Gifts Officer job description as it relates to constituent management.
Oversee Raiser’s Edge (RE) data integrity and management practices.
Oversee the accurate entry of charitable contributions, the generation of receipts and acknowledgments and daily financial transmittals for contributions.
Oversee the set-up of new campaigns, funds and appeals.
Oversee data driven mail appeals and email solicitations related to the annual fund.
Oversee list and queries creation for staff giving campaign, special events, year-end appeal and direct mail/donor acquisition mailings.
Oversee the preparation of daily deposits for finance department.
Administer donor and prospect analysis and research to increase the annual fund and major gift program, including wealth screening of donors using iWave and RE tools.
Evaluate appeal responses and communications based on donor segments to develop analysis on past giving trends, donor engagement and program results.
Assist finance department in completion of the annual audit.
Actively seek ways to utilize databases to meet fundraising goals effectively and enhance efficiency.
In collaboration with a third party compliance firm, ensure that State fundraising permits and licenses remain in good standing.
In collaboration with the communications specialist, ensure that Avow Foundation online profiles are maintained and contain current and accurate organizational information. Example: Guidestar/Candid, Collier Community Foundation, etc.
Perform other duties as assigned.