Foundation Eligibility Coordinator

WellDyne•Lakeland, FL

About The Position

We are seeking a skilled and compassionate Foundation Eligibility Coordinator to support our pharmaceutical manufacturer’s patient assistance foundation program. In this role, you will guide patients and healthcare providers through the eligibility and enrollment process for free drug programs, verify required documentation, and ensure timely access to therapy. This position is part of a contact center team and may be required to take inbound or make outbound calls.

Requirements

High school diploma or equivalent.
2+ years of relevant experience in patient assistance, healthcare financial counseling, specialty pharmacy, or related field.
Experience with manufacturer PAPs or specialty medications.
Proficiency with computer systems, call center software, and electronic recordkeeping.
Skilled in gathering, verifying, and documenting sensitive personal and financial information with accuracy.
Strong communication, customer service, and organizational skills.

Nice To Haves

Certified Pharmacy Technician, in good standing.
Knowledge of medical or pharmacy terminology is preferred.

Responsibilities

Review and determine patient eligibility for the manufacturer’s patient assistance foundation program.
Collect, verify, and document required financial and insurance information.
Educate patients and healthcare providers about available assistance program benefits and requirements.
Ability to review, assess, and determine eligibility based on clinical, financial, and insurance criteria.
Complete and submit applications; track progress and ensure timely completion.
Provide updates on approval status, refills, drug shipments, and reenrollment.
Maintain strict adherence to program policies and regulatory standards.
Deliver caring, high-quality customer service in all interactions.
Effectively listens for, understands, and documents potential adverse events reported during patient interactions.
Perform additional duties as assigned.