Delta Professional Services-posted 10 months ago
Atlanta, GA
Professional, Scientific, and Technical Services

The Flight Operations Support Technical Writer is responsible for the standardization and quality of assigned technical, procedural and/or policy manuals. Responsible for organizing, maintaining and communicating pilot policies and procedures, including time critical bulletins and sensitive security information. The Technical Writer maintains familiarity with relevant fleet issues and is responsible for processing and producing high-quality content as directed and coordinated through the Technical Writer - Team Lead. Interfaces directly with Delta fleet leadership and respective FAA designee for content/manual related issues. Translates and distills input from subject matter experts into clear, highly readable, professionally formatted products. Authors bulletins and manual revisions for operating manuals, system description manuals, training manuals, checklists, emergency handbooks, and/or assorted guides for assigned fleet(s). Solicits and receives continuous feedback for improvement from line pilots, instructors, and line check pilots, regulatory and technical professionals. Researches and analyzes source documents and regulatory information (Federal Aviation Regulations, Airworthiness Directives, Notices of Proposed Rulemaking, etc.), manufacturer's information (manual revisions, directives, alerts, etc.) and internal technical documentation. Responsible for the version control of manuals, documentation source control, and file management. The Technical Writer role contributes directly to the safe, on-time performance of the airline, and the achievement of Flight Operations objectives. Practices safety conscious behaviors in all processes and procedures. This role is 30-40 hours per week.

  • Standardize and ensure quality of technical, procedural and policy manuals.
  • Organize, maintain and communicate pilot policies and procedures.
  • Process and produce high-quality content as directed by the Technical Writer - Team Lead.
  • Interface with Delta fleet leadership and FAA designee for content/manual issues.
  • Translate input from subject matter experts into clear, readable products.
  • Author bulletins and manual revisions for various operational documents.
  • Solicit feedback for improvement from pilots and regulatory professionals.
  • Research and analyze source documents and regulatory information.
  • Manage version control of manuals and documentation source control.
  • Prioritize safety and security of self, others, and personal data.
  • Embrace a diverse set of people, thinking and styles.
  • Possess a high school diploma, GED, or high school equivalency.
  • Be at least 18 years of age and authorized to work in the United States.
  • Have one year of training related work experience.
  • Ability to multi-task in fast-paced environments.
  • Ability to work in both team and independent environments.
  • Basic to intermediate skills in Microsoft Outlook and Word.
  • Knowledge of Federal Aviation Regulations (FARs) and associated guidance.
  • Previous airline experience.
  • Basic to intermediate skills in Microsoft Visio, PowerPoint, and Excel.
  • Basic to intermediate skills in Adobe FrameMaker or similar authoring platform.
  • Experience using Content Management Systems (CMS).
  • Smartsheet proficiency.
  • Experience using Adobe Acrobat.
  • Space Available Personal Travel to include eligible dependent.
  • Medical, Dental and Vision Plans available.
  • Profit Sharing (for years 2023 forward).
  • 401(k) match (following one year of service).
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