Forwarding Operations Manager

Forward Air Services • Indianapolis, IN

9d

About The Position

As the Forwarding Operations Manager at Forward Air, you will lead a high-velocity logistics team dedicated to the seamless, damage-free movement of global freight. You are responsible for optimizing resources, mentoring the team, and ensuring that our operational execution aligns with our "customer-first" philosophy. You will act as a bridge between transportation excellence and corporate strategy, driving both P&L performance and employee engagement.

Requirements

• 3+ years of supervisory experience in a high-volume, fast-paced transportation or freight forwarding environment.
• Prior Air Freight experience is required.
• Proven ability to interpret P&L statements and analyze operational data to drive cost-savings and productivity.
• Advanced skills in Microsoft Office (specifically Outlook, Teams, Excel, and Power BI) and familiarity with logistics management systems (TMS).
• Demonstrated ability to lead teams in a lean environment, with a focus on accountability and professional coaching.
• Proficiency in general freight handling (Forklift experience preferred) and the flexibility to work varied shifts, including nights and weekends, to meet operational demands.
• Thrives in a dynamic, high-pressure environment while maintaining a "can-do" attitude.
• Ability to communicate complex logistical data clearly to all levels of the organization, from dock workers to executive leadership.
• A proactive approach to identifying risks before they impact the supply chain.

Nice To Haves

• Knowledge of international/import operations and HazMat handling is highly preferred.
• Forklift experience preferred

Responsibilities

• Oversee the end-to-end logistics lifecycle, including the movement, storage, and distribution of goods to ensure 100% on-time delivery and damage-free transit.
• Drive Key Performance Indicators (KPIs) as established by the Terminal Manager, utilizing data to identify bottlenecks and implement process improvements.
• Lead employee development initiatives, including cross-training programs and conducting D.R.I.V.E. performance reviews to foster organic internal growth.
• Partner with the Sales team to ensure service levels meet client expectations and support the onboarding of new business opportunities.
• Act as the primary point of escalation for operational discrepancies, providing professional, timely, and transparent solutions for clients.
• Ensure all activities adhere to Forward Air standards, including proper freight handling techniques and strict Hazardous Materials (HazMat) regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees