Forward Deployment Engineer Consultant

AG Consulting Partners, Inc.•Redmond, WA

About The Position

We are seeking candidates with strong experience delivering customer-facing technical solutions in complex enterprise environments, ideally across contact center, customer service, AI, and cloud technologies. The ideal candidate has a proven track record of partnering directly with customers to design, prototype, and deploy scalable solutions while serving as a trusted technical advisor throughout the engagement. This role is best suited for someone who enjoys a mix of solution architecture, hands-on build work, customer partnership, and technical problem solving. The work will focus on Generative AI-powered contact center solutions, along with metrics, dashboard customization, and data pipelines. This role is intended for candidates in the Seattle area, with flexibility required to support evolving team and client needs, including local presence if needed. As a Forward Deployment Engineer Consultant for AG Consulting Partners, a typical day might include the following: Work directly with strategic customers to deliver end-to-end contact center solutions, with a strong focus on Generative AI capabilities Act as a deeply embedded partner for customer ideation, solution design, and application buildout Build hands-on prototypes, provide technical guidance, and help configure and deploy solutions in customer environments Lead technical execution during early-stage projects and help customers and internal teams become more self-sufficient over time Partner closely with Product Management and Engineering to turn customer learnings into product and roadmap improvements Scale real-world learnings through documentation, enablement, and partner readiness Support work tied to metrics, dashboard customization, data pipelines, and reporting This job is for you if: You thrive in highly technical, customer-facing environments where you can move from strategy to execution You enjoy building practical solutions and are energized by turning new ideas into working prototypes You are comfortable operating in ambiguity and know how to bring structure, clarity, and forward motion to evolving customer needs You can engage credibly with both business stakeholders and technical teams, adjusting your communication style as needed You enjoy being close to the product and using customer feedback to influence future improvements You are curious, solutions-oriented, and motivated by solving meaningful problems with modern technology You take ownership of your work, learn quickly, and continuously look for ways to improve the customer and team experience

Requirements

Experience delivering customer-facing technical solutions in enterprise environments
Experience supporting contact center, customer service, or adjacent business application solutions in real-world implementations
Strong experience with solution design, prototyping, technical buildout, and deployment support
Experience with cloud platforms, APIs, and modern technical ecosystems
Experience with data pipelines, dashboard customization, metrics, and reporting workflows
Experience building with Python or JavaScript
Strong executive and technical communication skills, with the ability to explain complex concepts clearly
Strong analytical problem-solving skills and the ability to investigate issues through root-cause analysis
A mindset of ownership, curiosity, and continuous learning

Nice To Haves

Proven experience working in a consulting capacity supporting Fortune 500 or global clients, preferably with Microsoft or Microsoft vendors.
Experience with contact center platforms or customer service technologies
Hands-on familiarity with Generative AI and LLM-based solutions
Experience helping customers adopt emerging AI capabilities in production or near-production environments
Experience creating documentation, internal enablement materials, or readiness content to scale learnings across teams
Experience working with dashboarding, reporting, and data visualization tools

Responsibilities

Work directly with strategic customers to deliver end-to-end contact center solutions, with a strong focus on Generative AI capabilities
Act as a deeply embedded partner for customer ideation, solution design, and application buildout
Build hands-on prototypes, provide technical guidance, and help configure and deploy solutions in customer environments
Lead technical execution during early-stage projects and help customers and internal teams become more self-sufficient over time
Partner closely with Product Management and Engineering to turn customer learnings into product and roadmap improvements
Scale real-world learnings through documentation, enablement, and partner readiness
Support work tied to metrics, dashboard customization, data pipelines, and reporting