Forward Deployed Solution Engineer - Applied AI FDE

ServiceNow • New York, NY

45d

About The Position

ServiceNow's Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Enterprises are raising the bar. AI initiatives must deliver business value-not just promise potential. That means taking cutting-edge LLM capabilities and turning them into resilient, secure, and scalable software. As a Forward Deployed Solution Engineer (FDSE), you act as the CTO of the build-owning everything from backend services to LLM pipelines and front-end integrations. You partner with customers in the field to design, implement, and deliver solution-ready builds in agile sprints. Your software becomes the reference implementation for scalable GenAI in the enterprise. You codify patterns, shape internal tooling, and accelerate innovation-delivering systems that are battle-tested in production and scalable across industries. You are a systems-minded, AI-native engineer who ships real software. You own the full stack-and are equally motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact. You embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You don't just debug code-you debug systems, context, and customer pain points.

Requirements

• Experience: In leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Relevant Experience: 8+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
• System architecture: Proven ability to design and implement AI-native software in production environments
• Engineering depth: Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• LLM tooling: Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Performance & observability: Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Platform mindset: Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Product sensibility: Prioritize for user value, MVP iteration, and long-term scale
• DevOps fluency: Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Field readiness: Able to travel up to 30% to embed onsite and deliver where it matters

Nice To Haves

• Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
• Track record of production deployments in secure, regulated enterprise environments
• Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

Responsibilities

• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assets-libraries, prompts, scaffolds-to accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams
• Deliver Production - ready solution in agile end-to-end sprints
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
• Influence platform: inform product strategy through field-tested insights and extensible code

Benefits

• equity (when applicable)
• variable/incentive compensation and benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees