Forward Deployed Software Engineer – Applied AI FDE

ServiceNow • New York, NY

188d • $173,100 - $303,000

About The Position

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Requirements

• 8+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles
• Proven ability to design and implement AI-native software in production environments
• Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra-as-code
• Able to travel up to 30% to embed onsite and deliver where it matters

Nice To Haves

• Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
• Track record of production deployments in secure, regulated enterprise environments
• Contributions to dev experience tooling, frameworks, or reusable AI scaffolds

Responsibilities

• Build solution-ready LLM-enabled applications that span backend logic, data orchestration, and front-end UI
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams
• Deliver production-ready solutions in agile end-to-end sprints
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
• Influence platform: inform product strategy through field-tested insights and extensible code

Benefits

• Base pay of $173,100 - $303,000, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees