Forward Deployed Product Manager

Glean•Palo Alto, CA

8d•$170,000 - $280,000•Hybrid

About The Position

Glean is building the future of work—where every enterprise becomes AI-native. As a Forward Deployed Product Manager you'll be at the forefront of this transformation, owning the end-to-end success of our most strategic customers' AI journeys. This role is for builders who thrive at the intersection of strategy, technology, and customer impact. You'll own a portfolio of customers, lead discovery to uncover transformative use cases, design and ship AI agents that handle thousands of workflows daily, and become a trusted voice shaping both your customers' AI roadmaps and Glean's product direction. You won't just advise—you'll build, deploy, and scale solutions that fundamentally change how enterprises work. Forward Deployed Product Managers at Glean are mini-GMs of their customer portfolios. You'll have the autonomy to identify high-value problems, architect elegant solutions, drive adoption at scale, and directly influence our product roadmap based on real customer needs. Working alongside our forward-deployed engineers, you'll collaborate closely to rapidly build and iterate on customer solutions, bridging strategic vision with technical execution. This is the role for future founders, product leaders, and business unit executives who want to shape the AI-native enterprise from the ground up.

Requirements

5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it

Nice To Haves

Technical degree (CS, Engineering, Math) or MBA from a top program
Experience at leading consulting firms, tech companies, or investment firms
Experience in one or many of the following industries: automotive & manufacturing, industrials, retail & CPG, financial services, telecom, technology / SaaS
Track record driving technology adoption across large organizations
Data analysis skills: defining success metrics, evaluating outcomes, iterating on quantitative feedback

Responsibilities

Lead discovery, build & ship production AI agents
Conduct use case discovery to identify high-value opportunities for AI across the enterprise
Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
Own strategic customer relationships
Take full accountability for customer outcomes from discovery through scaled adoption
Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
Drive measurable business impact and identify expansion opportunities across the organization
Shape Glean's product direction
Become a key source of customer insight guiding our long-term product roadmap
Partner with Engineering, Product, and Design to scope and prioritize features that unlock customer value
Represent Glean externally through presentations, demonstrations, and thought leadership

Benefits

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

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