Forward Deployed Product Manager

Sendbird • San Mateo, CA

4d • $140,000 - $175,000 • Hybrid

About The Position

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.
We’re looking for a Forward Deployed Product Manager (FDP) to contribute to Sendbird’s vision to connect businesses and individuals, empowering them to achieve more than ever before. As the FDP, you will be responsible for leading high-impact customer deployments of our AI Agent platform—from pilot to production—while acting as the connective tissue between customer feedback and Sendbird’s core product roadmap.
We are a hybrid work environment requiring a minimum of 3 days/week in our San Mateo office.

Requirements

• You have 2-4 years of previous experience in a PM or other product-facing role (consulting firm is a huge plus)
• You have a CS degree or other technical equivalent
• You understand code but want to be more business-facing
• You are a mission-driven builder who thrives at the edge of product, engineering, and customer success.
• You enjoy fast-paced environments, love solving messy problems, and have a strong desire to make an immediate impact through close collaboration with real users.
• You have the confidence to lead externally and the humility to learn quickly.
• You are spontaneous and adventurous - this role will require frequent travel, sometimes on short notice
• Technical familiarity with AI tools, frameworks, or agent-based systems.
• Curiosity about how AI can solve real-world business problems.
• A hands-on mindset—you’re excited to build, test, and iterate alongside engineers and customers.
• Ability to work directly with customers and distill complex or vague needs into clear product outcomes.
• High ownership and comfort with ambiguity—you move fast, adapt quickly, and drive progress without waiting for perfect plans.

Nice To Haves

• Prior 0→1 product experience—ideally having built and launched something from scratch, such as in a founder or early team role.
• Experience working with agent frameworks, LLM pipelines, or AI/ML tooling.

Responsibilities

• Work directly with customers to understand their business needs and design production-grade agents that deliver measurable value.
• Capture insights from the field and turn them into clear feedback for product and engineering teams.
• Contribute to internal tooling and playbooks that enable faster and more reliable future deployments.

Benefits

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation and birthday days off
• Company subsidized medical, dental, vision insurance
• Flexible spending accounts
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated after 3 months) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services, and massages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees