Forward Deployed Product Manager, AI Agent
About The Position
VIATEQ is looking for a motivated Forward Deployed Product Manager, AI Agent to join our team. In this role, you will lead the design, deployment, and optimization of AI Agents using Cresta software to drive real impact for customers and their end users. This role is deeply customer-facing and cross-functional, combining strong product judgment, a sharp instinct for value, and project leadership with senior customer stakeholders. This role will own each AI Agent from end-to-end and be accountable for the outcomes they drive. Our ideal candidate thrives in fast-moving environments, enjoys rolling up their sleeves to build, and excels at turning ambiguous customer needs into solutions. In this role, you’ll partner closely with Forward Deployed Engineers to drive development, integrations, and ongoing optimization to make the AI Agent product successful. This position is fully remote and requires a reliable internet connection.
Requirements
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products (Cresta software experience is a plus)
- Highly hands-on and execution-oriented, with a strong ability to anticipate needs, unblock issues, and deliver with urgency and attention to detail
- Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally
- Strong technical foundation, systems thinking, and exposure to building AI Agents
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Deep interest in AI, automation, and the future of customer experience
Nice To Haves
- Background in product management, conversation design, or forward-deployed engineering roles
- Experience in a startup or high-growth SaaS environment
- Familiarity with customer support and contact center operations
Responsibilities
- Own AI Agent outcomes for customers by defining and delivering on the metrics that matter most, while identifying new automation opportunities that can provide even more value
- Own the deployment lifecycle for AI Agents from pre-sale scoping and kickoff to launch and post-go-live optimization
- Design, build, test, and iterate on AI agents in close partnership with Forward Deployed Engineers using internal tools and modern AI technologies to maximize customer ROI
- Lead customer relationships and act as the primary point of contact for AI Agent, guiding prospects and customers through delivery and helping them move quickly from concept to production
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI Agent platform
- Work closely with Forward Deployed Engineers to ensure smooth implementation, build new capabilities as needed, and provide feedback and improvements to core engineering teams
- Contribute to and continuously improve playbooks for AI agent development and customer deployment
Benefits
- VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
