Forward Deployed Operations Engineer

Gecko Robotics • Pittsburgh, PA

79d • Remote

About The Position

Gecko Robotics is helping the world's most important organizations ensure the availability, reliability, and sustainability of critical infrastructure. Gecko's complete and connected solutions combine wall-climbing robots, industry-leading sensors, and an AI-powered data platform to provide customers with a unique window into the current and future health of their physical assets. This enables real-time decision making to increase the efficiency and safety of operations, promote mission readiness, and protect the environment and civilization from the effects of infrastructure failure. The Forward Deployed Operations Engineer (FDOE) is responsible for making our Deployments hum. This pivotal role serves as the operational lead for our Deployments, and is the key interface between Gecko and our customers. As an FDOE, you are responsible for ensuring the successful execution of on-site inspections of critical infrastructure, manufacturing facilities, and other assets including power plants, oil and gas refineries, and military assets. Typical activities include work scoping and project management, driving meetings, resolving on site issues, and managing inter and intra-team communications. Through our accelerated development program, you will develop a deep understanding of our robotics and software offerings, the industries we support, and field execution requirements and practices. In addition to coordinating and supporting fieldwork, the FDOE will also support continuous improvement of internal operations including procedure development, training, field support, and more.

Requirements

• Bachelor's Degree in a technical field OR specialized technical training (e.g., military training, scientific or industrial equipment and processes)
• Ability to travel (domestic & internationally) 75% of the time and up to 90% during peak times (inspection typically runs 5 to 7 days)
• Ability to work nights, weekends, and holidays when necessary
• Possession of or ability to obtain a valid TWIC card
• Ability to lift up to 50 pounds repetitively
• Ability to carry 50 pounds, for a distance up to 100 feet
• Ability to climb stairs while carrying up to 50 pounds
• Ability to push and/or pull up to 50 pounds consistently, for periods up to 12 hours per day
• Ability to stand for up to 12 hours per day
• Ability to bend, stoop, and/or crawl repetitively
• Ability to wear a respirator

Nice To Haves

• Exceptional leadership, organizational, and time management skills
• Adaptable, with strong problem-solving and critical thinking skills
• Excellent written and verbal communication skills from the field to the C-suite
• Possess the ability to build trust and develop interpersonal relationships
• Mission-oriented, seeking meaningful work for the betterment of our world

Responsibilities

• Manage day-to-day customer relationships, developing confidence in our capabilities, deep trust, and connective tissue between Gecko and our customers
• Support development and iteration of the Scope of Work
• Track and communicate requirements for working on-site (safety, training, etc)
• Ensure customer assets are accessible, prepared to specifications, and confirm availability of all necessary inputs (power, water, etc)
• Track and communicate day-to-day tasking and priorities, lead meetings and produce written updates as required to keep stakeholders in sync
• Provide direct support for on-site inspections

Benefits

• Competitive compensation packages
• Company equity
• 401(k) matching
• Gender-neutral parental leave
• Full medical, dental, and vision insurance
• Mental health and wellness support
• Ongoing professional development
• Family planning assistance
• Flexible paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees