Forward Deployed Engineering Manager

Candid Health • New York City, NY

3d • $207,000 - $304,000

About The Position

At Candid Health, we're on a mission to revolutionize healthcare by solving one of its most complex and costly problems: the billing and revenue cycle management (RCM) process. The healthcare system has long been burdened by slow, inefficient workflows that waste valuable resources, leaving providers with less time and money to focus on patient care. With our cutting-edge revenue cycle automation platform, we are transforming this space through an intelligent, data-driven approach that simplifies billing, enhances claims processing, and eliminates administrative waste. The Role At Candid Health, we are looking for a seasoned leader to guide our Forward Deployed Engineering (FDE) team. This team functions at the vital junction of software development, business goals, and client success, working directly with healthcare providers to solve the technical hurdles standing in the way of their mission-critical financial workflows. As an FDE Manager, you will oversee a group of engineers through complex, highly critical customer deployments while taking full accountability for both technical quality and business impact. You will be a champion for results, ensuring that your team’s custom solutions are not only effective for the client but also strengthen Candid’s core platform for the future

Requirements

• You have a B.S. or B.A. in Computer Science, Computer Engineering, Math or a related field of study.
• You have 5+ years of experience in a Software Engineering Leadership position, ideally managing a team of customer-facing engineers.
• You have great executive presence; you have demonstrated success in customer-facing roles and are comfortable working closely with customer executive and leadership teams.
• You’ve successfully led people and teams to shipping high-quality features in strategic product areas.
• You’ve managed and delivered ambitious technical projects from prototype to production.
• You have a track record of excellent technical decision making; you know the right architecture and patterns to build functional, durable, and maintainable product.
• You know how to manage in multiple directions, including laterally and upward: you know how to advocate for yourself and your team: where to get into the weeds and where to delegate.
• You have successfully interviewed, hired, and mentored engineering teams.
• You collaborate well with staffing partners and stakeholders through all phases of the hiring lifecycle and are a talent magnet.
• You’re a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

Responsibilities

• Lead and Grow the Team: Recruit, mentor, and support a high-performing team of FDEs, helping them navigate complex customer environments and providing direct, actionable feedback.
• Own End-to-End Delivery: Own the execution and technical quality of production systems, ensuring they meet industry best-in-class standards for durability and performance.
• Drive Strategic Alignment: Partner closely with Product, Sales, and Internal/Customer Leadership teams to ensure fieldwork informs our product roadmap and supports safe deployment at scale.
• Codify Excellence: Translate field experience into tools, playbooks, and sharp feedback for Product and Research teams to create leverage for the wider organization.
• Manage High-Pressure Deployments: Lead teams through the technical challenges of "going live" with large organizations, including integrations, custom configurations, and real-time issue resolution.
• Operational Excellence: Make data-driven decisions to improve reliability and scale while eliminating friction and redundancies in the delivery model.

Benefits

• Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits.
• Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees