Forward Deployed Engineer

Telnyx

105d

About The Position

Telnyx is powering the next generation of real-time communications — from global telephony and messaging to AI-driven voice assistants and WebRTC infrastructure. We’re looking for a Forward Deployed Engineer (FDE) to embed directly with customers and bring Telnyx technology to life in production environments. You’ll combine software engineering expertise with customer-facing skills to architect, build, and deploy solutions that showcase the best of the Telnyx platform.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 3+ years of experience in software engineering, solutions engineering, or customer-facing technical consulting.
• Proficiency in one or more modern programming languages (e.g., Python, JavaScript/Node.js, Go).
• Hands-on experience working with APIs, event-driven architectures, and cloud-native deployments, serverless functions.
• Familiarity with SIP, WebRTC, or real-time voice/messaging technologies.
• Strong communication skills — able to distill complex technical topics into actionable business outcomes.
• Comfortable debugging ambiguous problems in unfamiliar environments.
• Willingness to travel and work directly with customers (10–30%).

Nice To Haves

• Experience integrating or deploying AI voice assistants, speech-to-text, or LLM-based conversational systems.
• SQL + relational DBs (Postgres, Oracle, MySQL).
• ETL / data wrangling: transformations, cleaning, connecting disparate sources.
• Knowledge of DevOps practices (Docker, Kubernetes, CI/CD pipelines).
• Previous work in telecom, CPaaS, or high-growth SaaS environments.
• Comfort working in fast-moving, customer-first contexts with a strong sense of ownership.
• IAM, encryption, audit logging.

Responsibilities

• Partner with enterprise customers to understand their communications workflows, AI use cases, and integration needs.
• Design and deliver custom implementations using AI Voice Assistant Tools, Telnyx APIs (Voice, Messaging, Fax, Wireless, etc.), and WebRTC.
• Lead proof-of-concepts, pilots, and production deployments, ensuring technical success and measurable business outcomes.
• Work cross-functionally with Product and Engineering to provide feedback that shapes Telnyx’s roadmap (e.g., Voice AI, in-portal assistant builder, BYOC trunking).
• Troubleshoot and optimize real-time communication solutions (SIP, RTP, Opus/PCMU codecs, SRTP/TLS).
• Deliver clear technical documentation, runbooks, and handoffs for long-term maintainability.
• Act as a trusted advisor and technical champion, ensuring customers unlock full value from the Telnyx platform.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees