Tailwind-posted 4 months ago
Entry Level
San Francisco, CA

As a Forward Deployed Engineer, you’ll sit at the intersection of engineering, product, and customer success. Owning the technical integration will be the foundation of your role — especially at first — but we expect you to evolve into leading the technical delivery of special projects and initiatives for your customers. Your primary internal partner will be the Deployment Strategist who owns customer success overall and will partner with you to deliver value quickly and repeatedly. This role is part solutions engineer, part product specialist, part technical consultant. You’ll develop software at the edges of our product, configure our core platform, and become the trusted technical advisor to business leaders inside our customers’ organizations.

  • Own technical integrations for new brokerage customers — from first install to full rollout.
  • Expand our product with additional integrations, analytical capabilities -- whatever there is a commercial need for that is not met by our core product.
  • Work closely with deployment strategists and product ops to ensure smooth rollouts and successful adoption.
  • Collaborate with engineering on product fixes, light customizations, and new deployments.
  • Travel occasionally for key deployments or high-touch customers, if needed.
  • 1–6 years in software engineering, solutions engineering, or technical consulting.
  • Comfortable working with APIs, SQL databases, and cloud or on-prem deployments.
  • Strong communication skills — you’ll be customer-facing and technical.
  • Excited to work in our SF office.
  • Insurance or fintech experience.
  • Impact: You’ll be the bridge between product and customer — ensuring success at the most critical stage of adoption.
  • Speed: Work closely with engineering to ship improvements fast.
  • Career growth: Forward-deployed engineers often move into product, solutions architecture, or technical leadership as startups scale.
  • Team: Small, ambitious, and fast-moving, with experience at Ramp, Carta, C3 AI, App Direct and more.
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