Forward Deployed Engineer

Promise-posted 4 months ago
Full-time • Mid Level
Oakland, CA
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We’re looking for an Forward Deployed Engineer who is energized by Promise’s mission to distribute relief and help low-income families catch up with their past-due utility bills. An engineer in this role will have had past experience in a post-sales customer-facing technical role, demonstrating strong software engineering fundamentals while also exhibiting the soft skills, patience, and forward-looking attitude necessary to achieve customer success. Our Forward Deployed Engineers align with their customers and have empathy for their success while maintaining a high technical bar and a drive for finding solutions. We value experience with technologies like Next.js, NodeJs, React, Java, Docker, and SQL databases; experience working with enterprise Customer Information Systems software like SAP and Oracle is not required, but is a plus.

  • Work directly with Promise’s utility and government customers to integrate our Payment Plans and Government products within their existing systems.
  • Have a keen interest in customer success, digging deep into customers’ systems to understand their requirements and resolve their concerns.
  • Work on Promise’s products themselves, building more reliability and automation into the implementation process from start to finish.
  • At least 4 years of experience as a software engineer, showcasing experience in building and deploying production software in an environment that is fluid and requires the ability to build rapid context as you go.
  • Customer-facing experience in a similar technical role.
  • Experience with technologies like Next.js, NodeJs, React, Java, Docker, and SQL databases (PostgreSQL).
  • An innate curiosity and drive for what makes Promise tick.
  • Experience working with enterprise Customer Information Systems software like SAP and Oracle.
  • Equity for All: All full-time employees receive stock options to share in our company’s success.
  • 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
  • Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team.
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