Forward Deployed Engineer

TwelveLabs

161d

About The Position

As a Senior/Staff Forward Deployed Engineer, you’ll embed with U.S. public-sector customers to design, ship, and scale systems on top of TwelveLabs’ multimodal models. You’ll lead technical discovery, architecture, implementation, and production hardening—often in regulated or air-gapped environments—while turning field insights into crisp feedback that shapes our roadmap. You will work hand-in-hand with our Science, Product, and Engineering (SPE) teams, acting as the connective tissue between customer missions and our core R&D.

Requirements

• 8+ years in customer-facing engineering (FDE, Solutions/Field/Partner Engineering, or SA).
• 5+ years experience working with customers in the U.S. public sector with a track record of taking prototypes to production.
• Experience deploying complex, scalable products in secure and air gapped environments.

Nice To Haves

• Expert Python skills.
• LLM/multimodal app patterns: embeddings, RAG/orchestration, tool/function calling, prompt engineering/versioning, offline/online evals, caching/latency control, guardrails.
• Deep experience with AWS, Docker, Kubernetes, Terraform/IaC.
• Security & compliance literacy: SSO/OIDC/SAML, KMS/secret management, data isolation/residency, auditable logging/monitoring, etc.

Responsibilities

• Own engagements end-to-end: Discovery, Solution Design, Prototyping & Implementation, Production Deployments.
• Deliver full stack video solutions: deliver video search/retrieval, Q&A, summarization, highlights/captioning, analytics, and more using TwelveLabs models.
• Operate in regulated contexts: partner with security/compliance teams, contribute to ATO packages, and meet customer controls and audit needs.
• Work with partners across the public sector to deliver for our customers.
• Travel onsite: Visit customer locations regularly both pre and post deployment/implementation.
• Deep SPE collaboration: run joint design reviews, co-own POC experiments, and influence API/method updates for video embeddings, video-language outputs, and retrieval features.

Benefits

• An open and inclusive culture and work environment.
• Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
• Full health, dental, and vision benefits.
• Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
• VISA support (such as H1B and OPT transfer for US employees).

What This Job Offers

• Career Level: Senior
• Number of Employees: 11-50 employees