Forward Deployed Engineer

Harvey • New York, NY

79d • $165,000 - $200,000

About The Position

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 500+ customers in 50+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us. At Harvey, the future of professional services is being written today — and we’re just getting started.

Requirements

• 2+ years building and operating production software with meaningful 0→1 ownership and the ability to operate under ambiguity.
• Experience building LLM‑powered applications (retrieval, tools/agents, structured outputs, prompt/runtime safety) and taking them to production.
• Comfort working directly with customers—from scoping ambiguous problems to shipping, integrating, training, and iterating on adoption.
• Practical experience with evals (designing task suites, pipelines, and dashboards that reflect user quality); you use evals to drive model/product decisions.
• Clear, concise communication; low‑ego collaboration; appetite for in‑person pairing with teammates and customers in NYC.

Responsibilities

• Embed with customers to map out workflows, de-risk constraints, and define crisp success metrics for custom builds.
• Design → prototype → productionize custom workflows: customize knowledge sources and retrieval pipelines, tool use/agents, prompts, and guardrails; then harden them for reliability, observability, and scale.
• Integrate workflows with clients systems (DMS, KM, ticketing, identity/SSO) and data sources; standing up secure connectors to the rest of the Harvey platform.
• Build and maintain evals & harnesses that capture real‑world quality on a client-by-client basis, wiring those signals into iteration loops and model choices.
• Operationalize adoption: run training, write crisp runbooks, and hand-off durable playbooks to customer champions—and to Harvey product/eng—so wins scale beyond one account.
• Surface field patterns (recurring prompts, tools, workflows, failure modes) that inform platform capabilities and future product bets.

Benefits

• Relocation assistance to new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees