Forward Deployed Engineer
About The Position
ID.me is seeking a Forward Deployed Engineer (FDE) to serve as the technical owner and strategic partner for a portfolio of named enterprise accounts. This is a customer-facing, deeply technical role at the intersection of engineering, product, and customer success — you are the person who gets it done. FDEs own the end-to-end technical relationship with their accounts, proactively identifying gaps between customer requirements and product capabilities, building solutions, and driving cross-functional alignment to ensure every customer integration succeeds. This position is eligible for fully remote work. All FDEs should expect regular travel to customer sites and periodic travel to ID.me offices for team collaboration.
Requirements
- 5+ years of software engineering experience with demonstrated strength in web-based integrations and APIs.
- Experience working directly with enterprise customers in a technical capacity (solutions engineer, integration engineer, technical account manager, or similar).
- Strong proficiency with REST APIs, OAuth 2.0, OpenID Connect (OIDC), and SAML.
- Ability to read, write, and debug code in at least one relevant language (Ruby, Python, JavaScript, Go).
- Excellent communication skills — able to translate complex technical concepts for both engineering and non-engineering audiences.
Nice To Haves
- Familiarity with digital identity standards: NIST 800-63-3, Verifiable Credentials, or FedRAMP.
- Experience with identity proofing, authentication, or access management in government, healthcare, or financial services.
- Prior experience at a developer-facing or identity/security platform company (e.g., Okta, Auth0, Ping Identity, Socure).
Responsibilities
- Own the technical relationship for a defined set of named enterprise accounts, from integration kickoff through long-term expansion.
- Rapidly prototype and deliver proof-of-concept (PoC) solutions and proof-of-value demonstrations that address customer requirements or unlock new use cases.
- Identify and document product gaps discovered through customer engagements, translating real-world requirements into actionable input for Product and Engineering.
- Diagnose and resolve integration issues quickly by leveraging ID.me's internal network of experts — escalating effectively without needing deep knowledge of internal org structure.
- Contribute to areas of the codebase most relevant to your accounts (e.g., authentication flows, API integrations, SDKs), relying on subject-matter experts outside your core scope.
- Represent the voice of the customer in internal product and roadmap discussions.
Benefits
- ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
