Forward Deployed Engineer

AirOps • New York, NY

96d

About The Position

AirOps is building a platform that empowers marketers to become leaders in the evolving landscape shaped by AI. The company is backed by notable investors and has in-person hubs in San Francisco, New York, and Montevideo, Uruguay. The role involves building AI growth workflows, evolving service delivery, improving internal and customer-facing processes, and collaborating with various teams to enhance product offerings and customer engagement.

Requirements

• 2 to 6 years experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solution Engineering, or similar role at a high-growth startup.
• Comfortable moving fast in a startup where roles and responsibilities are fluid.
• Track record of running complex, multi-threaded projects in a hybrid environment.
• Experience with LLMs and AI techniques, including prompt engineering and retrieval.
• Experience automating processes with workflow automation tools like Zapier.
• Strong analytical skills with experience using data to inform decision making.
• Excellent project management skills, including proficiency in project management tools like Linear, Airtable, and Asana.
• Strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs.
• Familiarity with Python and JavaScript preferred.
• Superb written and verbal communication skills.

Responsibilities

• Build AI growth workflows using AirOps for internal use and productization for customers in different verticals.
• Evolve our services delivery playbook and resourcing, moving between execution and strategy.
• Use AirOps platform to improve internal and customer-facing processes and prove out new use cases.
• Partner with Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion opportunities.
• Work cross-functionally with engineering, design, CX, growth, and content team members to bring features to market quickly and iterate based on feedback.
• Monitor key metrics closely; analyze trends/patterns and recommend solutions to improve business outcomes; report findings/recommendations regularly to the Executive team.
• Partner with the design team on UX research initiatives aimed at improving customer engagement and conversions throughout the customer journey.
• Test the product and provide feedback to improve the customer experience and usability.

Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to your location.
• Flexible time off policy.
• Generous parental leave.
• A fun-loving and (just a bit) nerdy team that loves to move fast!

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 11-50 employees